TENDERATE
// CONVERSATIONAL SALES SYSTEM
Kommo connects customer messages, deal stages, tasks, automation and AI assistance in one working context for the sales team and owner.
The goal is not to install another database. It is to make every relevant inquiry visible, assign responsibility and create a reliable next action from first message to result.
// BUSINESS OUTCOMES
Kommo is most useful when sales happen through conversations and the business needs shared context, disciplined follow-up and a clear picture of every opportunity.
Incoming conversations are connected to a client and lead record instead of remaining scattered across individual phones and accounts.
Deals move through stages that reflect the real sales process. Tasks, responsibility and exceptions become visible to managers and the owner.
Triggers, Salesbot and Kommo AI can handle selected repetitive actions and incoming questions while keeping the conversation in the CRM.
// PLATFORM + PROCESS DESIGN
Kommo supplies the conversational CRM capabilities. Tenderate defines how they should represent your customers, sales decisions, responsibilities and connected systems.
Kommo combines pipeline, list and inbox views with customer communication, automation and built-in AI capabilities.
I study how leads arrive, how decisions are made and where opportunities are lost — then configure the system, data and integrations around that reality.
Kommo features, active AI agents, voice processing, channel connections and automation limits may depend on the selected plan and provider. AI agents respond to configured incoming conversations; broader automation is designed separately.
// IMPLEMENTATION PATH
The quickest implementation is not the one with the most automation on day one. It is the one that gives the team a useful process and improves it from real conversations.
We identify channels, customer types, qualification, ownership and where follow-up currently breaks.
Stages, cards, fields, tasks and access are designed around the team's actual daily decisions.
Messages, forms, documents and external data are integrated where they remove manual work or missing context.
Triggers and AI start with bounded scenarios, test data, handoff rules and monitoring before wider use.
A focused CRM implementation often fits the €3K–€10K range. Complex channels, custom integrations or AI knowledge and actions are scoped separately after the core process is clear.
DISCUSS CRM SCOPE ↗// RELEVANT PROOF
Proks is an example of Kommo used beyond a simple contact list: several business directions, different pipelines and custom extensions around corporate sales.
Kommo CRM for complex B2B sales with multiple business directions and pipelines, corporate customers, OneDrive and custom extensions.
The first release should already help managers work and give the owner a more reliable picture. Automation is then added where actual use proves that it removes recurring work.
// PRACTICAL QUESTIONS
The strongest fit is not determined by company size alone. It depends on how customers communicate and whether the business is ready to work through a shared sales process.
Kommo is especially relevant when sales depend on conversations across WhatsApp, social channels, email or web inquiries, and several people need shared customer context. It is less useful if the business is unwilling to define ownership, stages and follow-up rules.
Kommo officially supports integrations around WhatsApp, Instagram, Facebook, Telegram, TikTok and other channels. Exact message types, number of connected accounts, geographic availability and commercial terms depend on the Kommo plan, channel provider and the policies of each external platform.
No. Kommo AI agents can handle configured incoming conversations using approved knowledge sources and actions, then transfer the discussion to a person. They are suitable for bounded tasks such as answering recurring questions, gathering information or initial qualification. Complex negotiation and judgement remain human responsibilities.
Often yes. Kommo provides integrations and APIs, while Tenderate can add custom connections where justified — including a connected e-commerce or B2B system. Feasibility depends on the other system's API, permissions and data model. Proks, for example, included OneDrive and custom CRM extensions.
A focused implementation often starts around €3K and commonly stays within €10K when the process and integrations are bounded. Multiple departments, custom integrations or broader AI scenarios can increase the scope. Kommo subscriptions and third-party channel costs are separate.
// START A CONVERSATION
Describe where leads arrive, how the team works with them and where follow-up becomes unreliable. I will suggest a realistic first version of the sales system.
WHATSAPP / +371 25 123 661 ↗it@tenderate.eu · Tenderate SIA · Latvia, EU