CRM systems allow you to combine mail, telephony, social networks, instant messengers, websites into a single system of communication with clients. They automate all routine operations and increase the effectiveness of sellers by 50-70%. The client base is secured, and the results are independent of the personal qualities of employees or potential human errors. We customize and adapt CRM exactly to the client's needs.
High-quality engineering and management of business processes is critical to the efficiency of any enterprise. We implement BPM systems that allow us to develop process logic in a few hours and launch it for practical execution. The system assumes control over the actions of employees and compliance with regulations.
We design, develop and implement systems for managing warehouse stocks and logistics, taking into account the characteristics of the products and processes of a particular company. We integrate software with physical automation solutions based on RFID technologies, QR and barcodes.
Planning systems for discrete and process manufacturing industries are integrated with real-time accounting systems for production operations. They allow to increase the capacity of the lines by 10-15% without investing in additional equipment. The ability to recalculate the production plan several times per hour to account for urgent orders or a failure in the supply of raw materials. In order to control the maintenance and repair of fixed assets, we introduce tracking systems based on RFID technologies and industrial tablets.
Analytics systems for managers of various levels built on cloud-based tools for collecting and interpreting data: Microsoft Power BI, Qlik Sence, Roistat, Google Analytics, GoMagic and others. They allow you to quickly make management decisions and improve marketing efficiency.
Modern IT solutions must be available anywhere, anytime and operate from a user-friendly device. Modern Web platforms allow to quickly create solutions ranging from landing pages to multifunctional marketplaces. For specific purposes, we will develop applications on iOS and Android platforms.
We conduct a comprehensive audit of the current state of your infrastructure, the software used, the license policy and the price level of contractors' services. We will define the risks and propose methods for their elimination. We will optimize your IT budget taking into account current needs and development prospects. We will develop a plan for replacing obsolete and expensive technologies with alternative options.
When implementing and supporting complex IT projects, it is important to find the right balance between the tasks for the internal team and highlight what would be more cost-effective to outsource to external contractors. We take care of the entire process of coordinating and aligning customer requirements with the capabilities of the performers. We control budgets and implementation times. We resolve conflicts and claims.
Firstly, we will define the key product requirements and draw up a technical task for development. Then we will form an internal team or select proven subcontractors. We will control the development process and perform the implementation in close contact with your team. We will fully train your staff and provide operational support. We use low-code technologies for an optimal balance between price, quality and terms.
Building a model for collecting and storing data. Selection of solutions for organizing cloud storage and data backup and archiving systems. Optimization of costs for storing data of various types on Microsoft Azure, Amazon Web Services, Google Cloud Platform. Ensuring security and access control.
First, we decide what you need the transformation for and what effect you want to get from it. Based on this, we develop a business strategy and select technological solutions for its implementation.
We will conduct a series of interviews with key employees and business owners. This will help to identify the basic needs and the most pressing problems. Based on this, we build a general strategy and identify areas where technologies will bring the maximum benefit.
At the next stage, we select the optimal technological solutions, select specific products and tactics for their implementation. We select subcontractors or form an internal team. As a result, you will have a clear understanding of deadlines, budgets and work schedule.
For the successful implementation of the project, we deeply integrate with your team, provide expertise and train employees. We plan and control the work of subcontractor companies. We ensure compliance with budgets and deadlines. After the launch of the project, we are always available and provide 24/7 support.
IT transformation is the construction of a suite of interconnected systems and services, the ultimate goal of which is to profit from optimising the work of employees and processes in the company. Depending on the goals and available resources, companies need solutions at different levels of complexity and depth of technology implementation. As the business grows, IT systems must become more complex and secure.
In small and medium-sized businesses, it makes sense to launch innovations successively, given small budgets and a shortage of skilled workers.
Large companies often already have old, cumbersome systems that they want to get rid of. Here you need to create a new architecture that will combine independent modules. The most important thing is to think in advance how they will connect and exchange data. Such solutions will allow you to gradually abandon outdated systems with maintenance costs.
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which we apply based on the tasks of the project
We take into account the fact that companies differ in the volume of operations, the number of customers, types of products and various approaches to business processes. We understand the importance of budget constraints and the desired implementation timeline. Therefore, we try to find a suitable set of solutions for each specific situation.
For example, in small companies it makes no sense to implement APS, ERP and similar heavy systems, it would be much wiser to focus on solutions that allow you to grow faster, increase the number of customers and increase revenue, for example, Web solutions, CRM, BPM systems and effective digital communication channels with the market.
Medium-sized companies, as a rule, already cannot do without the implementation of systems for automating business processes and document flow. There is a need for comprehensive solutions for online sales channels, for example, full-fledged e-commerce portals and marketplaces, their integration with CRM, banks, accounting and other systems.
Large companies need complex management systems that are unique in many ways and are capable of economies of scale to save significant sums. In this case, multi-level reporting systems, analytics and automation of most of the internal processes are added.
We are well aware of how rapid changes in the external environment can create pressure on businesses. Therefore, it is especially important when choosing technologies to pay attention to their openness and ability to refine and develop. The illusion that you can get a complete ready-made solution and relax for a while is better to be dropped from the start.
Therefore, when selecting products, one of the key factors for us is how the vendor develops its product, changes it to meet market requirements and new trends in the industry. The openness of the platform, the availability of API, technologies for changing the interface and the ability to adapt the business logic of the product to the specifics of a particular business are important.
Our experience says that it is necessary to take into account all the difficulties in business, even those that at first glance have no direct relation to IT: the level of training of employees, a development plan, the organisation of operational processes and the degree of readiness for a certain rate of change. We offer the best implementation tactics from our point of view, taking into account the factors that are important to you. Our goal is not to provide theoretical advice, but solutions that can be implemented in real life.
When choosing technologies, we consider the fact that at any moment there may be serious changes in the company's strategy, market situation, appearance of new tools and approaches. We plan for the possibility of replacing individual products without disrupting the operation of the entire IT system. Therefore, we consider, for example, the model of subscription to software products and rental of computing power in the "clouds" is a reasonable basis for most situations.
During the course of work, we look at the history of business development and previous experience of using the technology. We ask questions about the goals of the company and build a consistent strategy for the development of IT systems in accordance with general plans. We constantly monitor all current trends. And we choose for implementation first those products that have an established active community of integrators and developers. Cooperation with reliable partners is a very important factor for us.
When choosing a product and a development team, we immediately plan how support and development will be carried out after launch. And how to make it profitable and convenient for the client.
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20+ years of management experience (CEO, CIO) in the areas of manufacturing, construction, industry, development, retail and IT services.
10+ years of experience in developing information systems ecosystems and building IT business infrastructure.
Deep knowledge of the processes of organising the financial and economic activities of enterprises, the basics of system development and business growth factors.
Cross-functional project and team management. Experience in difficult negotiations.